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GP Shipping constantly monitors and tracks performance so that we can ensure we maintain the highest customer service standards. We employ a Service & Performance Manager to oversee all our working procedures and to ensure a consistent high quality value service is maintained. Often, the real value of a Port Agent will only show itself when things go wrong. Accepting responsibility for our actions and working diligently to put situations right, whilst learning to develop processes to avoid repeat failures in the future, demonstrate accountability and professionalism.